On 25, May the German service region experienced an impacting event that started at 4:04 PM CEST and ended at 5:33 PM CEST. While on boarding a new customer, we discovered that a character used extensively in their group names exposed a software issue. These characters were improperly treated as wild cards in certain cases. The result was an overwhelming query load on our directory services subsystem. This caused inordinate delays in ordinary queries, which was manifested as delays and timeouts to all users. The issue was temporarily resolved by stopping the on boarding activity. A patch to fully resolve the issue was rolled out with the release on the evening of 27, May.
Posted May 29, 2021 - 23:04 CEST
Resolved
The problem has been corrected and the incident is now resolved. If you have any new questions or concerns please contact Customer Support.
This site will also be updated with post-mortem details on the incident in the next 48 hours. We apologize for any inconvenience this may have caused.
Posted May 26, 2021 - 00:38 CEST
Monitoring
DE Service Stabilised
We’ve stabilized the DE Platform and the Service is now back to a normal state. We are continuing to investigate the issue and monitor the platform.
Posted May 25, 2021 - 18:23 CEST
Investigating
We are currently experiencing an issue with the DE Service that is impacting the ability to access some areas of the platform. Our Engineering Teams are working to remedy the situation and we will update this post accordingly.