Authentication issue affecting some NetDocuments background applications

Incident Report for NetDocuments DE

Resolved

This incident is now resolved.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 19, 2023 - 18:02 CEST

Monitoring

A fix has been implemented and these applications are now able to authenticate. We will continue to monitor this closely.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 19, 2023 - 17:23 CEST

Identified

Some customers have reported issues with ndLink, ndMirror and partner tools. The most common symptom is failure to authenticate.

The cause has been identified and we are working on a resolution.

If you are still experiencing difficulty, please contact support via the portal or by phone.

https://support.netdocuments.com/

AU customers call +61 2 8310 4319
EU customers call +44 2034.556770
US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Posted Oct 19, 2023 - 13:03 CEST

This incident affected: Subsystem (Background Processing).